Please read this document carefully before using the cili888 platform. These Terms and Conditions govern your rights and responsibilities as a member, and explain how our platform operates transparently and fairly.
Have questions about these terms?
View FAQImportant Notice: This Terms and Conditions document is a legally binding agreement between you ("Member") and cili888. Continued use of this platform means you have read, understood, and agreed to all conditions stated herein.
Welcome to cili888, an online gaming platform built exclusively for Malaysian players. These Terms and Conditions ("Agreement") govern your use of the cili888 website, mobile app, and all related services.
By accessing or using any part of the cili888 platform — whether through a web browser or the iOS and Android mobile app — you automatically agree to be bound by this Agreement. If you do not agree with any part of these terms, please discontinue use of our platform immediately.
This agreement shall be read together with Privacy Policy and Responsible Gaming Policy cili888, both of which are considered part of this document.
These terms are written in Bahasa Melayu for the convenience of Malaysian members. In the event of any discrepancy between language versions, the English version shall serve as the definitive reference.
To register and use the cili888 service, you must meet all of the following eligibility requirements without exception:
Cili888 reserves the right to request age verification at any time. Failure to provide valid proof of age may result in account suspension until verification is complete.
The cili888 account registration process is designed to be straightforward yet secure. During registration, you are required to provide accurate, complete, and up-to-date information.
All information you provide during registration — including full name, phone number, email address, and date of birth — must be accurate and match your valid identification documents. cili888 reserves the right to request a copy of your identification document (MyKad or passport) for identity verification (KYC) purposes before processing any withdrawal.
You are fully responsible for keeping your password and login credentials confidential. cili888 recommends enabling two-factor authentication (2FA) for added protection. Any activity that occurs under your account will be considered your own action, unless you have promptly reported a compromised account to our support team.
You are responsible for keeping your account information up to date. Any changes to personal details must be updated through the account settings section or by contacting the cili888 customer support team.
Cili888's KYC process is designed to be completed within 24 working hours. Submitted documents are stored securely using 256-bit SSL encryption and will not be shared with third parties without your consent.
Cili888 supports a variety of popular payment methods in Malaysia, all processed in Malaysian Ringgit (MYR) with no currency conversion fees.
Deposits can be made via online bank transfer (Maybank2u, CIMB Clicks, Public Bank, RHB), and digital wallets Touch 'n Go eWallet and Boost. Successful deposits will be credited to your account instantly or within 5 minutes, depending on the method used.
Withdrawals are processed to the same bank account used for your deposit, in line with our anti-money laundering policy. First-time withdrawals require completed KYC verification. Once verified, withdrawals are typically processed within 5 to 15 minutes for amounts below RM 10,000.
Cili888 reserves the right to suspend or reject withdrawals that are suspicious or involve bonuses that have not met the wagering requirements. Any attempt at money laundering will be reported to the relevant authorities.
Cili888 offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to wagering requirements and specific terms stated in each promotional offer.
The welcome bonus is available to new members making their first deposit. Wagering requirements, deposit limits, and validity periods will be clearly stated on the relevant promotions page at the time of registration.
The use of bots, automated software, or any technique designed to manipulate the bonus system is strictly prohibited and will result in permanent account closure.
Members may opt out of all bonuses by notifying the customer support team before making a deposit. This is useful if you wish to withdraw funds without meeting wagering requirements.
All games on the cili888 platform use a Random Number Generator (RNG) certified by internationally accredited independent testing bodies. Game results are final and cannot be disputed unless there is clear evidence of a confirmed technical failure.
In the event of a technical disruption during an active game, cili888 reserves the right to void the affected round and return the wagered amount to the member's account. Results obtained during a technical failure will not be recognized.
Betting limits vary by game type and room. These limits are clearly displayed within each game's interface before you place your bet. cili888 reserves the right to modify these limits at any time without prior notice.
Cili888's server records are the definitive evidence for all transactions and game outcomes. In the event of any discrepancy between what is displayed on your device and the server records, the server records shall prevail.
Cili888 is committed to providing a safe, fair, and enjoyable gaming environment for all members. As such, the following conduct is strictly prohibited on our platform:
Violation of any of the above rules may result in immediate suspension or permanent closure of your account, and forfeiture of all balances including pending withdrawals.
You may close your cili888 account at any time by contacting our customer support team. Before closure, all eligible balances will be processed in accordance with standard withdrawal procedures. Any bonuses that have not met wagering requirements will be forfeited.
Cili888 reserves the right to close or suspend any member's account without prior notice if:
Cili888 provides a self-exclusion option as part of our commitment to responsible gaming. Members who wish to self-exclude may contact the support team to set an exclusion period ranging from 6 months to a lifetime. Learn more on the Responsible Gaming.
Cili888 is not liable for any financial losses, service disruptions, or damages arising from the use of this platform, unless directly caused by the negligence of cili888.
The platform is provided "as is" and cili888 makes no guarantee that the service will always be free from interruptions or technical errors. We will make every effort to ensure continuous platform availability, but scheduled maintenance and updates may cause temporary disruptions.
The maximum liability of cili888 under any circumstances shall not exceed the total amount you deposited in the 30 days prior to the claim being submitted.
Cili888 takes your privacy seriously. All personal data collected is processed in accordance with our Privacy Policy which complies with the applicable data protection requirements.
Your information will not be sold, rented, or shared with third parties without your consent, except as required by law or to verify your identity in fulfillment of our compliance obligations.
Cili888 uses 256-bit SSL encryption for all communication between your browser and our servers. Data stored on our servers is protected by multiple layers of physical and digital security controls.
Cili888 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Significant changes will be communicated to members via email or in-app notification at least 7 days before the changes take effect.
Continued use of the cili888 platform after the effective date of any changes constitutes your acceptance of the updated terms. If you disagree with the changes, you have the right to close your account before the changes take effect.
Cili888 recommends that you check this page regularly to stay informed about the latest terms governing platform use.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, the cili888 team is ready to assist you.
Available 24 hours a day, 7 days a week in Bahasa Melayu, English, and Mandarin.
Reach us at [email protected] — replied within 24 business hours.
For more general questions about our platform, please visit the FAQ first — many of the answers you are looking for may already be there.
Behind every term you read is a genuine commitment from the cili888 team to protect and respect you as a member.
All your personal information and financial transactions are protected with 256-bit SSL encryption. Your data is never sold or shared without your consent.
All games use an RNG certified by international independent bodies. The fairness of every round can be scientifically proven.
Withdrawals are processed within 5–15 minutes of approval. No hidden fees, no unreasonable delays — your money is your money.
Our customer support team is available to assist you in English at all times — no need to communicate in an unfamiliar language to resolve your issues.
Every condition is written in plain, easy-to-understand language. No confusing legal jargon or hidden terms — what you read is what you get.
Cili888 provides responsible gaming tools, deposit limits, and self-exclusion options to ensure every member plays within healthy and safe limits.
Quick answers to the most frequently asked questions from members about our platform's terms and conditions.
Register your cili888 account today and enjoy a safe, fair, and exciting online gaming experience alongside over 500,000 Malaysian players.