At cili888, your privacy is not merely a legal obligation — it is a genuine commitment we take seriously. This document clearly explains how we manage your personal data from start to finish.
Have a question about your privacy?
View FAQImportant Notice: By using the cili888 platform, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully before continuing to use our services.
Cili888 is an online gaming platform built specifically for Malaysian players. We understand that your trust begins with how we handle the personal information you share with us. This Privacy Policy is written honestly and clearly — without confusing legal language — so you truly understand your rights as a user of our platform.
When you register an account, make a deposit, play games, or simply browse the cili888 website, you entrust us with some of your personal information. Our responsibility is to honour that trust by implementing best practices in data protection. We never take this responsibility lightly.
This document explains what types of data we collect, why we need it, who can access it, how long we retain it, and what your rights are as the data owner. This Privacy Policy is part of Terms and Conditions cili888 and should be read together with that document.
This Privacy Policy is drafted in accordance with applicable data protection requirements in Malaysia. We are committed to complying with all relevant regulations and will update this document should any changes occur in related legislation.
Cili888 only collects information that is strictly necessary to provide you with a safe, seamless, and responsible service. We do not collect data that is irrelevant.
Cili888 will never ask for your bank account password, PIN, or credit/debit card details directly. If you receive any communication requesting such information, please report it to our support team immediately.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | Age verification & KYC |
| Contact | Email, phone number | Communication & account security |
| Financial | Bank account, transaction history | Payment processing |
| Technical | IP address, device, browser | Security & fraud detection |
| Usage | Games played, session duration | Service improvements |
Every piece of information we collect has a clear purpose. cili888 does not use your data for any purpose not stated in this policy.
Cili888 does not use your data for automated profiling that could affect your legal rights. Every significant decision involving your account will be reviewed by our human team.
Cili888 does not sell, rent, or commercialize your personal data to any third party. However, in certain limited situations, we may need to share your data with the following parties:
We work with service providers that help operate the cili888 platform — including payment processors, cloud computing services, and game providers. All technical partners are bound by strict data confidentiality agreements and may only use your data for purposes defined by cili888.
Cili888 may be required to disclose certain data to relevant authorities if ordered by a court or needed for the purposes of investigating financial crime, money laundering, or fraud. We will notify you of any such disclosure where the law permits us to do so.
In the event of a merger, acquisition, or sale of cili888 business assets, user data may be transferred as part of that transaction. You will be notified in advance and given the option to close your account before the transfer takes place.
Cili888 does not share your data with third-party advertisers or social media networks for advertising purposes. Your data remains within the cili888 ecosystem and approved technical partners only.
Protecting your data is cili888's top priority. We continuously invest in the latest security infrastructure to keep your information safe at all times.
While we do everything possible to protect your data, no security system is 100% guaranteed. In the event of a data breach affecting your information, we will notify you within 72 hours and take immediate remedial action.
Cili888 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:
These cookies are required for the platform to function properly. Without them, you cannot log in, save session settings, or use core platform features. This type of cookie cannot be disabled.
These cookies help us understand how users interact with the cili888 platform — which pages are visited most, where users encounter difficulties, and how long the average session lasts. This information is used to improve the overall platform experience.
Functional cookies remember your preferences such as preferred language, display settings, and login details (if you choose to be remembered). This makes your experience smoother with every visit.
You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of the cili888 platform.
As the owner of your personal data, cili888 recognises and respects the following rights that are entirely yours:
You may request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data in our records.
You may request deletion of your personal data, subject to applicable legal requirements.
You may request that processing of your data be restricted in certain situations while an issue is being resolved.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact the cili888 support team via Live Chat or email. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days, with notification to you.
Cili888 is a gaming platform designed exclusively for adults aged 18 and above. We do not intentionally collect or process personal data from minors.
If we discover that we have inadvertently collected data from someone under the age of 18, we will take immediate action to delete that data and close the relevant account. Our strict age verification process — including KYC checks — is specifically designed to prevent registration by underage individuals.
If you believe that someone under the age of 18 has registered or is using the cili888 platform, please contact our support team immediately so that appropriate action can be taken.
Cili888 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service provision |
| Financial transaction records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Quality control & complaint resolution |
| Technical cookie data | Up to 24 months | Platform improvements |
| Inactive account | Deleted after 12 months | Responsible data management |
Once the retention period expires, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity.
Cili888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or platform improvements. Each new version will supersede the previous one and take effect immediately upon publication, unless otherwise stated.
If we make significant changes — such as changes to how we use your data or changes to your rights — we will notify you through:
Continued use of the cili888 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data in accordance with the procedure outlined in Section 7.
We recommend reviewing this Privacy Policy page regularly, at least once every three months, to stay informed on how we manage your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is always ready to assist you.
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For complaints that cannot be resolved through our support channels, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. cili888 will cooperate fully with any investigation carried out by that authority.
Six core pillars that make cili888 the most trusted online gaming platform in Malaysia for data protection.
All data transmitted between your device and cili888's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
Our identity verification process uses advanced OCR technology and facial recognition to ensure your account cannot be accessed by any other party — including your own family members.
Cili888 has never and will never sell, rent, or commercialize your personal data to advertisers, data brokers, or any third party for profit.
In the event of any security incident involving your data, cili888 is committed to notifying you within 72 hours and providing guidance on the steps you need to take.
Through cili888 account settings, you can manage your privacy preferences, control shared data, request data deletion, or export all your information in a readable format.
Cili888's security infrastructure and data protection practices are regularly reviewed by accredited independent audit firms, ensuring continuous compliance with international security standards.
Answers to the most frequently asked questions from Malaysian players about how cili888 manages their personal data.
Register a cili888 account today and enjoy a safe, fair, and fun online gaming experience alongside over 500,000 Malaysian players who have trusted us.